Our Services
Agri Loans
We have adopted a digitally driven, customer-centric approach to bring in 360 degree transformation to the way we do our business through state of the art mobile first digital platform for end to end digital sourcing and processing of AGRI loans revolutionizing the customer experience in the segment. Also empowering the agricultural community. This platform integrates key products like KCC, Dairy Mudra, and Animal Husbandry loans, making them more accessible and manageable. Through this tech-enabled high-tech model, we aim to meet the diverse financial needs of rural sector with greater efficiency, aggressive TAT’s, fostering sustainable rural development
MSME Loans
We are committed to strengthening the MSME sector by digitally empowering micro, small, and medium entrepreneurs with comprehensive financial support. Through our digitally streamlined products we aim to simplify access to credit and fuel business growth. By fostering tech-driven digital acquisition SBOSS plays a pivotal role in fulfilling the Bank’s mandate.
Digital Loans
At helm of digitalization, we are leveraging the Bank’s “Contact less Platform” operated on “BRE – Business Rule Engine” for digital sourcing, processing and disbursement providing the unique experience to the customers and Bank in terms of enhance growth
ATM Monitoring and Management
At SBOSS, we ensure the seamless functioning of SBI’s ATM network by deploying tech-enabled teams across various RBOs. Our teams proactively monitor service gaps and provide first-level technical and operational support to maintain high ATM uptime and smooth operations. With a focus on customer satisfaction and reduced branch dependency, we are helping the Bank in delivering enhanced digital service efficiency and ensure the consistent availability of ATMs across the network through robust monitoring mechanism.
Business Correspondent Monitoring
SBI has established digitally enabled Business Correspondent (BC) Outlets that act as mini banks, providing easy access to essential banking services, especially in rural areas. To ensure their seamless digital operations, SBOSS deploys CSP Mitras who proactively audit and monitor these outlets within their region assuring the robust controlled, Complied and risk-free ecosystem. This tech-driven initiative helps maintain service quality, strengthen financial inclusion, and extend the bank’s digital financial reach across the country
Customer Assistance
Floor Coordinator: SBOSS deploys tech-savvy Floor Coordinators across designated SBI branches to assist and guide walk-in customers. They play a key role in accelerating digital migration by championing self-service channels such as YONO, ATM, Internet Banking, and UPI. By providing on-the-spot digital guidance and ensuring a seamless in-branch experience, our coordinators help in enhancing customer satisfaction, reduce complaints, and drive greater digital adoption while upholding a strong customer-first approach.
Data Processing
We are acting as strategic partner to the Bank at project level as and when required, for any data entry/ data processing related activities across segments, departments